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Furniture & interiors

4,860 chair configurations, zero photographed

Contract seating manufacturer202511 weeks

Name withheld — specifier-facing launch under embargo

0
Unbuildable orders
41%
More specifier enquiries
9 kg
Swatch books retired per rep

The challenge

A contract seating range with nine option groups was sold through a 40-page swatch PDF. Specifiers emailed to ask whether combinations existed; roughly one order in six arrived with a combination the factory could not build, and each one cost a week of renegotiation.

How we approached it

We ingested the engineering STEP assembly rather than a marketing model, so the geometry matched what ships. Two weeks of workshops with applications engineering turned tribal knowledge into 63 constraints. The configurator emits a validated BOM straight into their ERP, and the same asset generates the specifier PDF and the print catalogue.

What we delivered

  • STEP ingest at per-part chord tolerance — visible surfaces at 0.05 mm, hidden brackets at 0.8 mm
  • 63-constraint rule graph authored with applications engineering, versioned in git
  • Validated BOM emission into their existing ERP order flow
  • Auto-generated specifier PDF and print catalogue from the same configuration
“The rules workshop was the uncomfortable part and the valuable part. Three of our engineers disagreed about what the range could do, on a Tuesday, in front of us. Better then than in a customer's order.”
— Head of Applications Engineering

More work

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Unmanufacturable plans reaching the factory

Figures on this page are illustrative composites, not audited client metrics, and the client is unnamed by design. They indicate what this kind of engagement is worth measuring — not what it is guaranteed to return.

Bring us the product you were told could not be configured.

Tell us the option count, the CAD you already have and the frame budget you need to hit. An engineer reads it and replies with a straight answer — including when the answer is that good photography would serve you better.

We reply to every enquiry within one business day, in your timezone — with a frame budget, not a brochure.