Operate
Field service & maintenance
The right part, the first time, without a phone call to the one person who knows.
For: Service directors, field technicians, spare parts teams
- 41%
- Fewer wrong-part dispatches
- 28 min
- Average time saved per call
- 100%
- Serial-accurate documentation
The problem
A technician on site needs a part number for a machine built in 2014 with three subsequent modifications. The parts manual is a PDF of an exploded view that does not match the machine in front of them.
What we do about it
An interactive exploded view built from the as-built configuration of that specific serial number. Tap the part, get the number, the stock level and the fitting procedure. Serial-specific, because the alternative is a technician guessing.
How the work runs
- 1
Tie assets to configurations
Each serial number resolves to the exact BOM it shipped with, plus every field modification since.
- 2
Build the exploded view
Generated from the assembly structure rather than drawn by hand, so it updates when engineering does.
- 3
Work offline
Field service happens in basements and substations. The viewer caches the machine before the technician leaves the depot.
- 4
Close the loop
Parts fitted in the field update the as-built record, so the next visit starts from the truth.
The objection we hear most
“Our machines are too customised for this.”
That is precisely the argument for it. Standard products can survive a generic manual; heavily configured ones cannot.
Bring us the product you were told could not be configured.
Tell us the option count, the CAD you already have and the frame budget you need to hit. An engineer reads it and replies with a straight answer — including when the answer is that good photography would serve you better.
We reply to every enquiry within one business day, in your timezone — with a frame budget, not a brochure.