A nine-day quote cycle, cut to nine minutes
Every machine quote round-tripped through applications engineering because only they knew which spindle, axis and coolant combinations were valid. Nine days elapsed between enquiry and quote. Competitors quoting in two were winning deals on responsiveness alone.
- 9 min
- Quote cycle, was 9 days
- 3.1×
- Quotes per engineer
- $4.9M
- Change orders avoided in year one